What Records Families and Survivors Can Keep, and What Others Hold
If you were injured or lost a family member, some of the records that matter will be in your hands, and others will be held by the operator, manufacturers or investigators.
Some records concern the aircraft and the flight:
- flight data recorder and cockpit voice recorder information;
- maintenance and inspection records;
- pilot certificates and training records;
- air traffic control communications;
- the wreckage and individual components.
Others concern the people on board:
- medical records documenting injuries and treatment;
- photographs and video from the scene or from inside the aircraft;
- witnesses' names and accounts;
- tickets, booking confirmations and charter agreements.
Federal law limits how some of this evidence reaches a civil case. Under 49 U.S.C. § 1154(a), a party generally may not use discovery to obtain a cockpit recorder recording, or parts of a transcript or still images the NTSB has not made public. That rule has exceptions. A court may allow discovery after reviewing the material privately ("in camera") if it decides the public material does not give the party enough information for a fair trial and more is necessary. When it does, the court must issue a protective order limiting use of the material to that proceeding.
Federal law also addresses families directly after certain accidents. Under 49 U.S.C. § 1136, after an accident in United States airspace involving an air carrier or foreign air carrier, resulting in loss of life, with the NTSB as lead investigator, the NTSB Chairman designates a director of family support services. The director serves as a federal point of contact for the families. The Chairman also designates an independent nonprofit organization, one with experience in disasters and posttrauma communication with families, which has primary responsibility for coordinating emotional care, psychological care and family support services. The NTSB is to brief families, to the maximum extent practicable, before any public briefing. The same section bars an attorney, or any potential party to the litigation, from making unsolicited communications about a potential injury or wrongful death action to an injured person or a relative before the 45th day following the accident, for accidents involving an air carrier providing interstate or foreign air transportation, or a foreign air carrier in the United States.
Families sometimes describe the first weeks as a blur of calls, forms and news reports. The records they keep from that time, even partial ones, often become the starting point for understanding the case. If you have tickets, photos, medical records or names of witnesses, those are the pieces families commonly bring to a first conversation, and an attorney can help identify which of the records held by others may matter and how the limits above affect access to them.